Q&A: The Cove at Tiburon and COVID-19
What should residents do if they are unable to pay rent due to COVID-19?
The Cove at Tiburon remains committed to working with our residents who are experiencing verifiable financial hardship related to COVID-19 and is following all city, state and federal guidelines. If you are experiencing financial hardship that impacts your ability to pay April rent, please contact assistance@thecoveattiburon.com
In accordance with the moratorium, a resident must notify The Cove at Tiburon management with proper documentation that they cannot pay rent due to a COVID-19-related impact. Some examples of documentation:
Letter from employer citing COVID-19 as a reason for reduced work hours, termination, or business closure or termination
Paycheck stubs from before and after the COVID-19 outbreak
Extraordinary out-of-pocket expenses due to COVID-19
Other proof of substantial loss of income related to COVID-19
Small business owners and independent contractors impacted by the COVID-19 pandemic may want to consider an SBA Economic Injury Disaster Loan
Could the guidelines of the eviction moratorium change?
It is possible. The city guidelines have been evolving and may continue to change as we adjust to these extraordinary circumstances. We are staying in close contact with the city and will continue to embrace all changes as they come. We assure you we are not pursuing eviction or legal actions during this Shelter in Place. The only exception would be a resident who poses a danger to the community, and only after reasonable attempts to remedy the situation.
How will management provide employees and residents at The Cove at Tiburon with updated information on what’s happening within our community in response to COVID-19?
The Cove at Tiburon management has created a community portal where residents can access updated information and resources. www.thecoveattiburon.com/communitycare
In what ways is The Cove at Tiburon management supporting residents and employees during the COVID-19 pandemic?
The Cove at Tiburon management is following all federal, state and county guidelines required. See official statement here.
Additionally, we will be offering various programs during our Shelter in Place to improve the quality of your time at home. Over the coming weeks you will see more virtual activities, creative on-line amenities and service opportunities brought to you by our Community Care team. Look out for our online fitness classes, meditation, virtual scavenger hunts, decorating, craft options and more. We are also diligently working to connect you with additional resources, such as financial planners, government assistance resources and wellness practitioners to aid us all as we navigate these uncharted times. Visit www.thecoveattiburon.com/communitycare for regular updates.
What should residents do if they are sick with COVID-19?
We ask residents who have been required to self-quarantine or who have tested positive for COVID-19, to please be considerate of your neighbors and our employees. If you have requested necessary maintenance work, please notify our staff of the risk posed of spreading COVID-19 so they are aware to don proper protective gear when they arrive to service your needs.
Will The Cove at Tiburon management keep residents informed of the number of confirmed cases of COVID-19 at The Cove or numbers of residents who are being required to self-quarantine?
The Cove at Tiburon management does not disclose any personal health conditions of any of our residents.
Will there be any lapse in services and supplies to the buildings at The Cove at Tiburon?
We are providing all essential services, while striving to minimize inconvenience to our residents. Therefore, during this time, we are focused on emergency and high priority work orders.
Will the office be open and/or are there new operational hours?
Our offices remain open during regular business hours. Considering security, health and safety, our office doors are closed and locked. If it is critical for a resident to meet in person, e.g. to obtain move-in keys or any other activity requiring person to person interaction, a staff member will be available to assist residents. All other inquiries will be addressed through email or phone calls.
Why are employees working when residents are required to shelter in place?
Our dedicated staff are considered “essential workers”, as they have important duties to perform to keep our community operating for all our residents. They will continue to perform the services you require, following protective guidelines for everyone’s well-being.
What measures is management taking to help prevent the spread of the virus?
High-touch surfaces in our common spaces are being cleaned multiple times each day to help prevent the spread of COVID-19. We have assigned additional staff to clean common areas and all support staff are practicing the required social distancing orders. Since we aren’t able to clean every surface after every human contact, your additional precautions will be vital to helping to prevent the spread of COVID-19. You can do your part by wearing gloves when touching highly exposed surfaces, avoiding touching your face, and washing your hands frequently.
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) and following guidelines from these agencies and the local health departments.
Are there any special procedures or guidelines for residents or management in the handling of package deliveries during the pandemic?
Delivery procedures currently remain as usual.
What should residents do to safely and responsibly self-quarantine?
The CDC has provided the following recommendations in an attempt to contain community spread of COVID-19. Residents should wash their hands well and often with soap and water (for at least 20 seconds), especially after touching surfaces that are frequently touched by others. If soap and water are not readily available, use an alcohol-based hand sanitizer that contains 60%–95% alcohol. Avoid touching your face, nose, or mouth with unwashed hands and stay home when you are sick. Avoid close contact with sick people.
We are grateful for your commitment to helping to prevent the spread of COVID-19 within our community. Staying home, keeping your distance from others, and all that hand washing make a big difference.
What restrictions or guidelines are in place for residents for use of recreational equipment, gym, playground and outdoor spaces?
All shared amenity spaces, including The Clubhouse, Sunset Lounge, Fitness Center, Yoga/Fitness Studio, pools and spas are closed during the Shelter in Place, including use of our community kayaks and paddle boards.
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