Letter to Residents: The Cove COVID-19 Response

Dear Residents,
 

In response to the recent outbreak of COVID-19, Management at The Cove at Tiburon would like to communicate with you the measures we are taking within the community.
 

We recommend residents receive information updates on COVID-19 through the federal, state and local government. The following links will direct you to the websites of the San Francisco Department of Public Health, Centers for Disease Control and Prevention, and World Health Organization:
 

Cleaning Services
 

At The Cove at Tiburon, we are proud of our tight-knit community. In that respect, in addition to our ordinary cleaning procedures, we have increased our cleaning schedules to highly touched surfaces in common spaces during our business hours. These include, but are not limited to, door handles, bathrooms, and countertops. Not only have we increased the daily cleanings in our common spaces, but we have also increased the frequency at which we clean our trash and recycling areas and will be focusing on the enclosure handles and container lids.

For best practices to adopt in your home, we encourage you to follow the CDC’s household cleaning recommendations, which can be found at the following link:

https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html

Community Events and Amenity Spaces
 

We are concerned about the wellness of our residents and staff. Given current guidance on social distancing, we will be closing all resident amenity spaces effective immediately which includes, The Clubhouse, Sunset Lounge, Fitness Center, Yoga/Fitness Studio and all pools. We realize many of you enjoy these great amenities daily and apologize for the disruption caused by these closures.

As we continue to monitor the spread of Covid-19 we will communicate to you updates regarding closures and steps being taken by management.
 

Prioritized Maintenance Requests
 

Our team prides ourselves in providing prompt maintenance services within your homes. During service requests, team members wash their hands before and after each apartment entry and change their gloves/shoe covers for each household. We feel responsible to limit personal contact as much as possible. Effective 3/16/20, we will enter a 30-day period of reduced maintenance services which are non-essential. Our teams will be entering homes only for work orders deemed as emergent or of high priority. We ask that the community please assist our efforts during this time by refraining from entering service requests for elective services and cosmetic repairs. If you are able, for example, to change your own light bulbs you can request for them to be left at your front door. We will still conduct service requests for clogged garbage disposals/toilets/tubs, dripping faucets, electrical outages, etc., and change light bulbs for those who are unable to do it themselves. We ask that residents do their part by following the CDC’s personal and household cleaning recommendations (linked above), as well as by keeping a 6-foot distance from our team members when they service/inspect your home.
 

Communication via Telephone and Email
 

We are committed to supporting the community, but we ask that residents be mindful of personal contact at this time and submit all requests through phone or email. Our office remains open Mon-Sat 9am-6pm and Sun 10am-5pm.
 

If you have questions, contact:
 

services@thecoveattiburon.com or by dialing (415) 388-4646. For a maintenance emergency please dial (415) 729-6116.

 

Thank you for partnering with us in striving to keep the community well,

 

Sincerely,
 

Mac Goodhart

General Manager

Andrew Hull